Using us with your Doddle ID
If you've used us as a Doddle member then we hold onto parcels for five working days (seven in total when you include weekends). If you'd like us to hold onto it for longer then please fill in the form here and we'll see what we can do!
Using us with a retail partner
If you’ve used us as a non-Doddle member, unfortunately, we’re unable to hold onto your parcel past the number of days stated on your collection email. This is generally five working days (seven when including weekends), except for the following retailers:
|New Look||10 days|